Cancellation / exchange / return

After receiving the product, please check for defects such as "wrong order details, missing or defective products".
If a defect is found, it must be requested within 30 days of receipt of the product.
The store will check and respond.
Please note that any requests not made within 30 days of receipt of the product, or after 30 days of receipt of the product, will not be dealt with.

If the store accepts, we will check the product in question and, if it is in stock, we will dispatch it as soon as possible, but if the product in question is already out of stock, we will not be able to provide it and will issue a refund for the product in question.
In this case, the shipping costs and the refund processing fee are "entirely at the store's expense".

If accepted by the Store, the relevant ordered product must be returned by the user within 30 days of receipt of the product. We will respond afresh upon receipt of the returned product in question.
If the ordered product is already out of stock or cannot be replaced, we will not be able to provide the product and will issue a refund for the product in question. In this case, the shipping costs and the refund processing fee are "entirely at the store's expense".

Cancellations of products that have not yet been dispatched will be processed for refund, minus a handling charge, if the user has already completed payment.
*Fees in this case refer to transfer and payment charges for refunds to users.

Product cancellations after dispatch will be processed as a refund of the product price minus a 30% administration fee for the product requested.
If the user does not or cannot agree to this, the store will not be able to take any action.

Returns for the user's convenience after the product has been dispatched will be processed for a refund of the product price minus a 30% administration fee for the product requested.
If the user does not or cannot agree to this, the store will not be able to take any action.

If you wish to exchange the product for another product after it has been dispatched or delivered, you will receive a refund of the product price minus a 30% administration fee for the product you have requested, and you must purchase a new replacement product.
Product-to-product exchanges are not desired. We request that you purchase a new product.
If the user does not or cannot agree to this, the store shall not comply with the procedure.

The store sells hard-to-find or original products to the general public on the internet. Once a product has reached the user, whether used or unused, it cannot be resold due to the nature of product management.
Therefore, products returned after dispatch or for the user's convenience will be refunded after a 30% administration fee has been deducted from the offered products to compensate for the loss.
Users are advised to make purchases and orders based on their own careful judgement, bearing in mind that cancellations, exchanges and returns of products after dispatch or for personal reasons are subject to a 30% processing fee.

We are unable to process cancellations in this case.strong>
In order to serve customers all over the world, our store offers shipping to countries outside of Japan.
However, please note that you will be responsible for any import costs such as customs duties. Please check the customs information of your country before making a purchase.
If you have any questions, please feel free to contact us.