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Cancellation / exchange / return

This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

Received product

When you receive your product, Always check the product.
After receiving the product, please check for defects such as "wrong order details, missing or defective products".
If a defect is found, it must be requested within 30 days of receipt of the product.
The store will check and respond.
Please note that any requests not made within 30 days of receipt of the product, or after 30 days of receipt of the product, will not be dealt with.
Different number of order items purchased, If product is missing.
If the store accepts, we will check the product in question and, if it is in stock, we will dispatch it as soon as possible, but if the product in question is already out of stock, we will not be able to provide it and will issue a refund for the product in question.
In this case, the shipping costs and the refund processing fee are "entirely at the store's expense".
In case of defects on the part of the store, We will exchange or return it.
If accepted by the Store, the relevant ordered product must be returned by the user within 30 days of receipt of the product. We will respond afresh upon receipt of the returned product in question.
If the ordered product is already out of stock or cannot be replaced, we will not be able to provide the product and will issue a refund for the product in question. In this case, the shipping costs and the refund processing fee are "entirely at the store's expense".

Cancellation

Cancellation no. 1, If not already shipped.
Cancellations of products that have not yet been dispatched will be processed for refund, minus a handling charge, if the user has already completed payment.
*Fees in this case refer to transfer and payment charges for refunds to users.
Cancellation no. 2, If shipped.
Product cancellations after dispatch will be processed as a refund of the product price minus a 30% administration fee for the product requested.
If the user does not or cannot agree to this, the store will not be able to take any action.
Not liking it, changing their mind, etc. Returns at the user's convenience.
Returns for the user's convenience after the product has been dispatched will be processed for a refund of the product price minus a 30% administration fee for the product requested.
If the user does not or cannot agree to this, the store will not be able to take any action.
Want to change the colour, different, etc. Replacement at user's convenience.
If you wish to exchange the product for another product after it has been dispatched or delivered, you will receive a refund of the product price minus a 30% administration fee for the product you have requested, and you must purchase a new replacement product.
Product-to-product exchanges are not desired. We request that you purchase a new product.
If the user does not or cannot agree to this, the store shall not comply with the procedure.
Cancellation, exchange or return products are Not for resale, whether used or unused.
The store sells hard-to-find or original products to the general public on the internet. Once a product has reached the user, whether used or unused, it cannot be resold due to the nature of product management.
Therefore, products returned after dispatch or for the user's convenience will be refunded after a 30% administration fee has been deducted from the offered products to compensate for the loss.
Users are advised to make purchases and orders based on their own careful judgement, bearing in mind that cancellations, exchanges and returns of products after dispatch or for personal reasons are subject to a 30% processing fee.
Cancellation due to payment of import duties and other fees
We are unable to process cancellations in this case.strong>
In order to serve customers all over the world, our store offers shipping to countries outside of Japan.
However, please note that you will be responsible for any import costs such as customs duties. Please check the customs information of your country before making a purchase.
If you have any questions, please feel free to contact us.

Please I hope this helps.

Example of fees from product price. For Japan Post Bank in Japanese yen.
¥7,750 001F-21001 (¥1,550x5 bottles)
¥1,100 Box fee ¥60, Non-standard-size mail 60size
  ¥705 consumption tax
¥8,850 Total (amount paid)
---------------------------------------
¥8,850 Total (amount paid)
  -¥152 Transfer fee to Japan Post Bank
¥8,698 Amounts refunded

The refund will be made in the same way as the check-out payment.
Credit cards and e-money will also be refunded after deducting fees if any.
Example of an administration fee of 30% from the product price. or Japan Post Bank in Japanese yen.
¥7,750 001F-21001 (¥1,550x5 bottles)
¥1,100 Box fee ¥60, Non-standard-size mail 60size
  ¥705 consumption tax
¥8,850 Total (amount paid)
---------------------------------------
 ¥8,850 Total (amount paid)
-¥2,325 001F-21001x5 bottles(30%)
     -¥60 Box fee ¥60(Shipping costs paid by user)
  -¥232 consumption tax
  -¥152 Transfer fee to Japan Post Bank
 ¥6,081 Amounts refunded

The refund will be made in the same way as the check-out payment.
If the item is sent back to the store by cash on delivery, it will be refunded after deducting the actual costs.
Credit cards and e-money will also be refunded after deducting fees if any.
After the store receives the product. Refund period.
Refunds for cancellations, exchanges and returns will only be made once the product for which the request is made has been received and confirmed by the store. *If the product cannot be identified, the refund procedure cannot be complied with.
Refunds are made according to the payment method used.
The time it takes for refunds to be processed varies depending on the bank, credit card or e-money, and is expected to take 7-14 working days, although in some cases it can take up to 30 working days or more.
Covenants vary from country to country. turn anything to suit one's purposes.
Different countries have different 'Cancel/Exchange/Return' policies.
but we want as many users as possible to use it.
Therefore, the policy is based on careful consideration so that not only users in Japan but also users outside Japan can purchase the products.
Please note that there are limitations in satisfying all users.

Can I assist you with anything?