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Privacy Policy

Privacy Policy
  • Alaudae Japan ("our store") is committed to appropriately handling, managing, and protecting the personal information entrusted to us through our store, so that you can shop with peace of mind. It is also important for you to understand how our store handles, manages, and protects personal information. This Privacy Policy sets out how we handle the personally identifiable information ("data") that our store collects. It does not apply to businesses we do not own or control, or to matters unrelated to our store. Please also review our Terms and Conditions.
Browser Cookies for Visitors
  • Our store uses cookies to recognize and understand visitors' actions and access preferences on our website. Visitors can choose whether to allow cookies in their browser settings. If you decline cookies, some features of our store — such as services that require login — may become unavailable.
Type of data to be collected
  • Personally identifiable information: We may collect data from you in a variety of situations, such as when you access the site, register, respond to surveys, or use the services available on the site. Where necessary, we may ask for your name, email address, address, or phone number, but you may also use the site anonymously. We collect data only when you voluntarily provide it to us. Please note that if you do not consent to providing data, you may not be able to purchase products or receive support from our store.
  • Non-personally identifiable information: Each time you interact with our website, we may collect data about you. This may include technical data about how you connect to our site — such as your browser type, computer type, operating system, and internet service provider — and similar information.
Use of collected data
  • We collect and use your data for the following purposes:
    • To improve our customer service and to respond more effectively to your requests and support needs.
    • To personalize your experience. We use aggregated data to understand how users as a whole use the services and resources offered on our site.
    • To improve our website based on the data and feedback we receive from you.
    • To process your orders. Data you provide when placing an order is used solely to provide the services related to that order.
    • We do not share this data with outside third parties except as necessary to provide our services, including:
      • To operate site features such as content, promotions, and surveys.
      • When you have consented to receive information on topics that may interest you.
Use of the Email Address You Provide
  • The email address you provide to process your order is used only to send order-related communications and updates. It may also be used to respond to inquiries and other requests or questions. If you choose to subscribe to our mailing list, you will receive emails containing our store's news, updates, and information about related products or services. To unsubscribe, follow the unsubscribe instructions in each email, or contact our store directly.
Your Rights Regarding Your Data
  • Right to access or erase your data: If you have an account with us, you may contact us to request that we export the data we hold about you as a file, or that we erase your data — except for data we are required to retain for management or security reasons. We will verify your identity when you make such a request.
  • Right to correct your account and reset your password: If you have an account with us and lose your password and cannot access your data, you can reset it. Passwords are stored in an encrypted form that cannot be read. To set a new password, use the "Forgot your password?" link on the account login form and enter your registered email address. We will send an email — to the address provided at registration or saved at your last profile update — containing a link to a dedicated form where you can set a new password.
  • Right to delete your data: Also known as the "right to be forgotten," you may request deletion of data that is no longer needed for the purpose for which it was collected. If you end your contract with us and there is no other legal basis for retention, we will delete your data promptly. If you have transactions with us, your data is retained for a certain period and then deleted promptly once it is no longer needed.
  • Right to restrict processing: At your request, we will stop processing your personal data and limit it to the processing you have consented to. Personal data is retained, in accordance with our retention policy, until there is no longer a reason to restrict its processing.
  • Right to data portability: To the extent your data is processed under an agreement or your explicit consent, we will issue the data you provided in a machine-readable format. Where we and the other party are technically able to do so, you may also request that your data be transferred to another provider. We will confirm that your data is secure and verify who will receive it before deciding on any transfer.
  • Right to object to processing for marketing: You may object at any time, without giving a reason, to the processing of your personal data for marketing purposes.
  • Right to object to processing for other purposes: You may object at any time to the processing of your personal data based on our legitimate interests (for example, for analytics or statistical purposes, or reasons related to protecting property). In this case, you will need to explain your reason.
Protecting Your Data
  • We apply appropriate data collection, storage, and processing practices and security measures to protect your data, username, password, transaction data, and the data stored on our site against unauthorized access, alteration, disclosure, or destruction. Sensitive, private data exchanged between the site and its users is transmitted over an SSL-secured channel, encrypted, and protected with a digital signature.
Sharing Your Data
  • We do not sell, trade, or rent your data to others. For the purposes described above, we may share general aggregated demographic information — not linked to any individual visitor or user — with our business partners, trusted affiliates, and advertisers. We may also use third-party service providers to help us operate other businesses or sites, or to carry out activities on our behalf, such as sending newsletters or surveys. We may share your data with these third parties for these limited purposes, provided you have given us permission.
Disclosure to Third Parties
  • We do not sell, trade, or otherwise transfer your personally identifiable data to outside parties unless we notify you in advance. This does not include website hosting partners and other parties who assist in operating our website, conducting our business, or serving you, so long as they agree to keep this data confidential. We may also release data when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. Non-personally identifiable visitor data may be provided to other parties for marketing, advertising, or other purposes.
Links to Third-Party Sites
  • We have no involvement in, and accept no responsibility for, the content or activities of third-party websites linked from our website. Please review the privacy policy of each third-party website you visit.
Policy for Users Under 12
  • We recognize that data obtained from users under the age of 12 requires special care. We do not knowingly collect personal data from users under 12 without the consent of a parent or legal guardian. To purchase products or use services, users under 12 must either have a parent or legal guardian provide consent, or obtain permission from a parent or legal guardian, before agreeing to use our store. Note that the definition of a minor varies by country of residence, so minors must provide consent in accordance with the laws of their country of residence.
In the Event of a Data Breach
  • If any loss, alteration, unauthorized disclosure or access, or breach of transmitted, stored, or processed personal data occurs, we will notify you promptly whenever we become aware of it.
Changes to This Privacy Policy
  • We reserve the right to update this Privacy Policy at any time. When we do, we will revise the update date at the bottom of this page and announce it within the page. We recommend that you check this page for changes to stay informed about how we protect the data we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and to be aware of any changes.
Data Requests and Inquiries
  • If you have any questions about this Privacy Policy, or any requests regarding how your data is handled at our store, please contact us through our inquiry form. Contact: Alaudae Japan / This email address is being protected from spambots. You need JavaScript enabled to view it.
Established: January 11, 2019
  • Revised: March 31, 2024
    Revised: June 18, 2026