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Shipping / Handling # World

Japan Post
delivery

Taking a global view of user experience

Our store prioritizes global convenience and ships domestically and internationally via Japan Post.
For domestic shipping, please refer to the "Payment Methods # Japan" page for details on shipping methods and shipping fees.
For international shipping, you can use the following shipping methods:

  • EMS(Express Mail Service)
  • International parcels (Air)
  • International parcels (Surface)
  • International parcels (SAL)
  • International ePacket Light
  • UGX (Yū Global Express)

For more information, please refer to the description of each shipping method.

Shipping Method: International related

EMS(Express Mail Service)

EMS is an international express mail service provided by Japan Post. It can deliver documents and packages weighing up to 30 kg to over 120 countries and regions in as little as 3 to 4 days.

  • Shipping rates: Shipping rates are pre-determined and displayed, so it is easy to check the cost.
  • Insurance coverage: Insurance is free for items valued at less than ¥20,000. For items valued at more than ¥20,000, you can pay a ¥50 insurance premium for every ¥20,000 of coverage. For example, if you are shipping an item valued at ¥100,000, you can pay a ¥200 insurance premium to receive up to ¥100,000 in coverage. Insurance premiums, like shipping rates, are also pre-determined and displayed, so it is easy to check the cost.
  • Tracking: Tracking is free for all EMS shipments. You can enter the tracking number of your shipment to check the delivery status online.
International parcels (Air)

Of the three shipping methods for international parcels, airmail is the fastest, but it costs more than surface mail or SAL mail.

  • Prices are preset and can be easily checked.
  • If there is no insurance, the specified damage compensation amount will be applied. If you choose to insure your shipment, it will be covered up to the maximum SDR of the country of delivery, but in some cases the amount of insurance will be less than the purchase price of the product. The insurance premium is ¥400 if the insured amount is up to ¥20,000, and ¥50 for each ¥20,000 if the amount exceeds ¥20,000.
  • Example: If the country you are shipping to is Bangladesh, which has an SDR of 200, and you add insurance of ¥450, you will receive a maximum compensation of ¥33,924.
  • Parcel tracking may or may not be possible depending on the destination country/region.

Note: SDR stands for Special Drawing Rights. Special Drawing Rights represent a unit of currency that is common throughout the world. 1SDR changes every year.

International parcels (Surface)

Of the three shipping methods for international parcels, surface mail is the slowest, but the cost is the lowest compared to airmail and SAL mail.

  • Prices are preset and can be easily checked.
  • If there is no insurance, the specified damage compensation amount will be applied. If you choose to insure your shipment, it will be covered up to the maximum SDR of the country of delivery, but in some cases the amount of insurance will be less than the purchase price of the product. The insurance premium is ¥400 if the insured amount is up to ¥20,000, and ¥50 for each ¥20,000 if the amount exceeds ¥20,000.
  • Example: If the country you are shipping to is Bangladesh, which has an SDR of 200, and you add insurance of ¥450, you will receive a maximum compensation of ¥33,924.
  • Parcel tracking may or may not be possible depending on the destination country/region.

Note: SDR stands for Special Drawing Rights. Special Drawing Rights represent a unit of currency that is common throughout the world. 1SDR changes every year.

International parcels (SAL)

As of March 21, 2024, the acceptance of all International parcels (SAL) is still completely suspended and unavailable.

International ePacket Light

As of March 21, 2024, the acceptance of all International ePacket Light is still completely suspended and unavailable.

UGX (Yū Global Express)

UGX (Yū Global Express) is not available in this store as of March 21, 2024.

Sales Area

Countries and regions that Japan Post can ship to

This store accepts purchases from countries where Japan Post can ship internationally.
However, as international shipping is subject to change due to world events, the shipping availability of the destination country/region is set in advance by this store, but the accuracy cannot be guaranteed.

  • Shipping to countries with a history of problems is prohibited.
  • Shipping to some countries and regions may be suspended due to the impact of the COVID-19 pandemic.
  • Shipping to some countries and regions may be delayed or interrupted due to the impact of war or conflict.
  • Shipping to some countries and regions may be delayed or interrupted due to natural disasters.

Customers who purchase products from outside Japan must always check with Japan Post's International Mailing Acceptance/Rejection Quick Reference Table in advance to see if they can be shipped.
Reasons for prohibiting shipping to countries with a history of problems
Based on personal import experience, there are often problems with transactions with China and Korea, such as products not arriving or counterfeits arriving. Therefore, this store prohibits shipping to these countries.

Where are
you from?

Shipping is available to 11 regions.

Japanese Post divides destination countries and regions into 11 zones for international mail.
The 11 zones are as follows:

  • Zone 1: ChinaSouth Korea, and Taiwan
  • Zone 2: Asia (excluding China, South Korea, and Taiwan)
  • Zone 3: Oceania, North America (excluding the United States), the Middle East, and Europe
  • Zone 4: The United States (including Guam and other overseas territories)
  • Zone 5: Central and South America (excluding Mexico) and Africa
Here are some examples:
  • Mail sent from Japan to Kaohsiung, Taiwan, is in Zone 1.
  • Mail sent from Japan to Bangkok, Thailand, is in Zone 2.
  • Mail sent from Japan to Sydney, Australia, is in Zone 3.
  • Mail sent from Japan to Chicago, Illinois, is in Zone 4.
  • Mail sent from Japan to Guadalajara, Mexico, is in Zone 5.

Japanese Post divides destination countries and regions into zones based on the distance and cost of shipping international mail. This helps to standardize shipping rates and delivery times to a certain extent.

PURCHASE
TO SHIPPING

Shipping within 14 business days

  1. Orders are accepted from countries that can be mailed from Japan to overseas.
  2. After your order, we will confirm your payment.
  3. If the item is out of stock, we will check the availability of the item.
  4. Once your order is complete, we will pack it in a cardboard box with simple packaging.
  5. We will prepare documents such as shipping labels.
  6. We will check the international shipping with Japan Post.
  7. If it is possible to ship, it will be collected and shipped.
  8. If, for any reason, the item cannot be shipped to the destination country or region, we will process a refund.

Refunds
If the refund is made by bank transfer, the transfer fee will be borne by the customer. Therefore, the amount will be refunded after deducting the transfer fee from the purchase amount.

BECAUSE
IT'S GLOBAL

Charge for cardboard boxes

To accommodate customers from Japan and around the world, we are implementing a paid and shared system for cardboard boxes.
The following five types of cardboard boxes will be available for packaging. The prices are the same for domestic and international shipments.

  • 60 size: ¥90
  • 64 size: ¥130
  • 80 size: ¥130
  • 100 size: ¥260
  • 120 size: ¥260

This change will make it easier for customers to select or change shipping methods and payment methods at checkout, which will improve user convenience and efficiency for the store.
Even with no insurance, using a cardboard box that is about 8mm thick can significantly reduce the risk of damage.

As of March 2024

Cardboard
Sizes

Approximate amount in one cardboard box

The following guidelines are based on the weight of the material and are provided as a general reference for purchasing.
Maximum number of 60-size/non-standard-sized pieces

  • Maximum number of 6mm: 41
  • Maximum number of 15mm: 17
  • Maximum number of 21mm: 12
  • Maximum weight: 2.6kg
Maximum number of 64-size/non-standard-sized pieces
  • Maximum number of 6mm: 44
  • Maximum number of 15mm: 18
  • Maximum number of 21mm: 13
  • Maximum weight: 2.8kg
Maximum number of 80-size
  • Maximum number of 6mm: 89
  • Maximum number of 15mm: 36
  • Maximum number of 21mm: 26
  • Maximum weight: 5.6kg
Maximum number of 100-size
  • Maximum number of 6mm: 143
  • Maximum number of 15mm: 59
  • Maximum number of 21mm: 42
  • Maximum weight: 9kg
Maximum number of 120-size
  • Maximum number of 6mm: 287
  • Maximum number of 15mm: 119
  • Maximum number of 21mm: 84
  • Maximum weight: 18kg

As of March 2024
Note: The specifications for cardboard sizes, shipping weights, and fees may be changed as needed.

Import Tariffs

Customs duties may apply

When receiving the product, you may also be required to pay import tariffs and other fees.
Import tariffs are charged to the customer who purchased the product at a rate based on the purchase amount. The tax rate varies by country, and please keep in mind that the buyer (customer) is responsible for paying the import tariff.

Please check
before purchasing!

About the delivery status of your country.
Before purchasing, please verify the availability of shipping to your country on the Japan Post website, as we cannot confirm the shipping status for your country of residence.
This is the first important step to avoid any problems.